| Objectives:
> Understand the critical drivers behind successful change implemenation
> Recognize the phases of change
> Perform a basic change management risk asessment
> Identify fundamental tatics to overcome resistance to change
> Explore interdepartmental relationships
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Successful change implementations focus on getting people to change . . .
What They Do (task and porcesses)
Why They Do It (motivation, direction, and purpose)
Who They Do It With (customers, team members, on own)
How Fast They Do It (a sense of urgency, effectivness, efficiency)
How Well They Perform (competency, quality, effectiveness)
How They Evaluate It (qualitative, quantitative, customer satisfaction, revenue)
What They Need To Learn To Perform Better (education, coaching, role models)
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